It’s even more challenging if you’re new to the world of internet gambling; you might not know what makes one casino stand out from the rest, how to know if they’re legit and whether your finances will be safe and secure.
In this article, we’ll go over everything that all players need to look out for when choosing new casinos.
Check the Software
… and technical information
It goes without saying that if you’re depositing and withdrawing funds online, you need to make sure that the website you’re using has been designed with systems that secure your payments safely and guard them from online threats and hackers.
Most websites list their backend developers and technical information on their About Us page. Most new casinos have wised up to the (legitimate) concerns of online gamblers, so the large majority strive to keep any potential players informed and assuage any concerns they may have regarding their money.
Doing some research about the software providers listed on the website will also help you to find out whether any new casinos you have discovered have the necessary encryption programming to protect your information and finances.
Customer Support is Vital
… 24/7 customer service
Nowadays, most new casinos have 24/7 customer service by way of live chat, e-mail and phone. There should also be a well-organized FAQ section, with all the most common queries listed and divided into different categories.
Casinos which offer limited hours for customer service, and which are difficult to contact, are generally not very trustworthy or reliable.
Customer service is important, because, should any problems arise while gambling or if you happen to notice any suspicious activity regarding your account, the support team should be immediately on hand in order to resolve the problem as soon as possible.
Read the Reviews
… to Get an Overall Impression
There are many websites devoted entirely to reviews of both new and old casinos, and it’s a good idea to read a handful in order to hear what other players have to say. Usually, these websites will have star ratings, reviews divided into the good/bad/ugly, and sections containing information regarding currencies, payments, languages and even restricted countries.
Stay away from those casinos with overall bad reviews; make sure to check at least five to six different websites to get a full, unbiased opinion.
Another way of checking a casino’s reputation is to check on the site itself to see who is responsible for regulating it – either independent bodies or government divisions appointed to solve disputes between customers and the company.
The Malta Gaming Authority and the UK Gambling Commission are two highly-respected regulators, and any new online casinos licensed by them tend to be safe and secure.
Look Out for Country Restrictions
Gambling laws and regulations differ from country to country; some are highly restrictive and others more permissive. This means that online casinos must adhere to the laws of that country and be careful about which nationalities they allow to use their services and products.
To check and see whether your country has been restricted, go to the site’s Terms and Conditions and search in the appropriate section. There should be a full list of those nationalities which can and cannot play with that casino.
Variety is the Spice of Life
New casinos tend to offer game selections that are far better than their older counterparts, because they will have been programmed with the latest trends, software and updates.
So always make sure that, when checking out a new casino, you go through the games section to see just how many there are and whether there are any modern variations of the latest slots, jackpots and table games.
Casinos should have at least 100 games, with plenty of options to choose from, in order to enjoy a full gaming experience. You don’t want to have registered with a new casino only to find out they don’t have that game that all your friends are playing!
Bonuses and Promotions
Every current casino developer knows that, if he wants to acquire and keep players, he needs to reward them and give them reasons to stay. One of the first things that customers look out for when checking out new casinos are generous offers and rewards, so make sure you check out the promotions section to see the welcome packages.
Most casinos these days offer a welcome bonus on registration, which is usually activated with first-time deposits and comes in the form of extra spins or free bets. Keep an eye out for loyalty schemes and VIP offers, as the latter will come with a set of privileges and rewards offered only to a select few who happen to be eligible.
This term refers to the overall percentage that a casino’s players actually win back for themselves. Ideally, new casinos, or those who have just entered the market over the past year or so, should have a ratio as close to 100% as possible.
The lower the percentage, the lower your chance of getting good earnings and it’s likely that the casino is engaging in some kind of fraud to cheat users out of their money.